Privacy Policy

Effective Date: July 13, 2026

Last Updated: July 13, 2026

At Falcon Pest Control ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website at www.falcon-pest.com (the "Site") or use our residential and commercial pest control services.

Please read this Privacy Policy carefully. By accessing or using our Site or services, you agree to the practices described in this policy.

Information We Collect

We collect information that identifies, relates to, or describes you ("Personal Information") in order to provide our services efficiently.

A. Information You Provide Directly to Us

• Contact Information: Name, phone number(s), email address, and home/business service address.
• Service Details: Information regarding your property size, specific pest issues, and service preferences.
• Billing & Payment Information: Credit card details, billing address, and bank account details (processed securely through our third-party payment processors).
• Communications: Any messages, inquiries, or feedback submitted through our contact forms, email, or direct telephone calls.

B. Information Collected Automatically

When you visit our Site, we or our third-party service providers (such as Google Analytics) may automatically collect standard web log information, including:

• Device IP address, browser type, and operating system.
• Pages viewed, links clicked, and time spent on the Site.
• Referring URL or search engine terms that brought you to our Site.

How We Use Your Information

We use the collected information for business purposes, including to:

• Schedule, perform, and manage your pest control services and inspections.
• Process payments, issue invoices, and manage recurring service accounts.
• Communicate with you regarding appointment reminders, service updates, and account notices (via SMS, email, or phone).
• Send promotional offers, seasonal reminders (e.g., termite or mosquito treatments), or newsletter updates (you may opt out at any time).
• Improve our website layout, customer support, and service offerings.
• Comply with state regulations, legal obligations, and tax requirements (such as the Texas Department of Agriculture licensing and record-keeping laws).

How We Share Your Information

We do NOT sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information only under the following circumstances:

• Service Providers: We share necessary data with trusted third-party software and service providers that assist us in operating our business (e.g., field management software like GorillaDesk, payment processors, and hosting services). These providers are contractually obligated to keep your information secure.
• Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental regulations (such as state regulatory audits).
• Business Transfers: If Falcon Pest Control undergoes a merger, acquisition, or sale of assets, customer information may be transferred as part of that business asset.

Cookies and Tracking Technologies

Our Site may use "cookies" or similar tracking technologies to enhance your browsing experience. Cookies help us understand how visitors interact with our Site so we can improve functionality. You can set your web browser to refuse cookies or alert you when cookies are being sent; however, some parts of the Site may not function properly without them.

Data Security

We implement reasonable technical, administrative, and physical security measures to protect your Personal Information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Text Messaging & Communication Opt-Out

If you provide your mobile phone number, you consent to receive transactional text messages from Falcon Pest Control regarding appointment reminders, service updates, and invoicing.

• To Opt-Out of Text Messages: Reply "STOP" to any text message received.
• To Opt-Out of Email Marketing: Click the "Unsubscribe" link at the bottom of any marketing email, or contact us directly at javier.sanchez@falcon-pest.com.

Third-Party Links

Our Site may contain links to third-party websites or services (e.g., social media pages or payment portals). We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any website you visit.

Children’s Privacy

Our services and website are directed toward adults and property owners. We do not knowingly collect personal information from children under the age of 13.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Here is the updated Contact Us section for your Privacy Policy reflecting your new cellular number:

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us at:

Falcon Pest Control

Attention: Javier Sanchez, President

Email: javier.sanchez@falcon-pest.com

Office Phone: (945) 400-4550

Cellular: (682) 439-3084

Website: www.falcon-pest.com